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Planning and processes

War Child works with a planning and appraisal system to ensure that all employees know what is expected from them in their positions. Until recently, this system was only available in English, but we now also have French and Spanish language formats for countries operating in those languages.


The strategy review process resulted in the decision to add innovation as a key function in the organisation. The objective for 2013 was to set up an internal process to stimulate innovation and develop capacity and competences to implement it. With one person fully dedicated to the task, a structure for innovation in the organisation was established and an innovation manager hired by the end of the year. The first tangible results will be seen in 2014, focusing on fundraising innovation.

Lessons learnt

The strategy review and head office move were not part of the HR department’s annual plan, yet took a lot of time and resources away from other organisational priorities in 2013. In 2014 projects will be planned realistically so that the annual plan can be accomplished within with the department’s allocated resources. After introducing the authorization matrix minimum standards in the second half of 2013, we concluded that they were too extensive and not always adhered to or understood, and for this reason, simplified them.

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